KITUNZI EXPAT SKILLS LTD aims to provide a reliable and straightforward delivery experience for customers purchasing our products. The terms below set out how orders are prepared, dispatched and delivered.
Order Preparation
Once payment has been successfully confirmed, the order will be prepared for dispatch. Processing times may vary depending on product availability and the nature of the order.
Orders received outside normal business days, including weekends and public holidays, will be attended to on the next business day.
Delivery Information
Customers must provide a valid and complete delivery address, active telephone number and any other information necessary for the courier to complete delivery.
Customers should review these details carefully before confirming an order, as errors may lead to delays or additional delivery charges.
Dispatch and Courier Services
KITUNZI EXPAT SKILLS LTD may use independent courier and logistics companies to fulfil deliveries.
The courier selected may vary depending on the delivery destination, product type and service availability.
Once an order has been handed over for delivery, customers may receive dispatch or tracking information where such information is available.
Expected Delivery Period
Delivery timeframes are determined by the destination and delivery method selected.
Customers will be provided with an estimated delivery period where applicable. These timelines are estimates and should not be regarded as guaranteed delivery dates.
Delivery Charges
The cost of delivery is determined by factors such as:
Destination;
Package size and weight;
Type of product;
Courier charges; and
Special or international delivery requirements.
The applicable delivery fee will be communicated before completion of the order where required.
Delayed Deliveries
Occasionally, an order may take longer than anticipated due to factors such as transportation delays, courier disruptions, adverse weather, public holidays, regulatory checks or other circumstances outside our direct control.
Where practicable, customers will be updated when a significant delay becomes known to us.
Unsuccessful Delivery Attempts
If delivery cannot be completed because the recipient is unavailable, the address is inaccessible or the information supplied is incorrect, the courier may return or reschedule the shipment.
Any additional cost associated with another delivery attempt may be charged to the customer where the unsuccessful delivery resulted from information or circumstances within the customer's control.
Damaged or Missing Packages
Customers are encouraged to check packages immediately upon receipt.
If an order arrives damaged, contains missing items or does not arrive as expected, the customer should notify us promptly and provide sufficient details to allow the matter to be investigated.
Where the issue relates to transportation, we may work with the relevant delivery provider to establish what occurred and determine the appropriate next step.
Cross-Border Deliveries
Where products are shipped outside Nigeria, delivery may be subject to customs clearance and other requirements imposed by the destination country.
Import duties, customs charges, taxes or similar fees may be payable by the recipient unless expressly stated otherwise at the point of sale.
Delays arising from customs processing or government authorities are outside the direct control of KITUNZI EXPAT SKILLS LTD.
Amendments Before Shipment
Customers wishing to change an order, delivery address or other shipping information should contact us before the order has been dispatched.
Changes cannot always be accommodated after the shipment has been released to the courier.
Proof of Delivery
Delivery will generally be regarded as completed when the courier confirms that the package has been delivered to the address supplied by the customer or received by an individual authorised to accept it.
Enquiries
Questions concerning an order or delivery may be directed to:
KITUNZI EXPAT SKILLS LTD