1. Overview
At Expa Dune, we are committed to providing you with high-quality outdoor and travel products. If you are not fully satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below.

2. Eligibility for Returns
You may request a return if:

  • The product is defective or damaged upon delivery.

  • The wrong item was delivered.

3. Return Request Timeframe

  • All return requests must be made within 7 days of receiving your order.

  • Requests made after 7 days will not be eligible for return or refund.

4. Conditions for Returning Items

  • Products must be unused, in their original packaging, and accompanied by proof of purchase.

  • Items showing signs of wear, damage caused by misuse, or missing parts will not be accepted.

5. Return Process
To initiate a return:

  • Email us at [email protected] with your order number, reason for return, and photos of the product.

  • Our support team will review your request and provide instructions for returning the item.

6. Refund Process

  • Refunds will be issued only after we receive and inspect the returned product.

  • If approved, the refund will be processed within 5–7 business days.

7. Non-Returnable Items

  • Clearance or sale items.

  • Personalized or custom-made products.

8. Contact Us
For any questions or to request a return, please email:
[email protected]